Privacy Policy
-
What this policy covers
This Privacy Policy describes how Erio LLC collects, uses and discloses information when you interact with our services, including responding to our advertisements, using our websites, entering our giveaways, or engaging with our automated communication systems. It also explains your privacy rights and how applicable law protects you. By using our services or entering a giveaway, you agree to the collection and use of information in accordance with this Privacy Policy.
-
Definitions
- Company refers to Erio LLC, operating as Erio, 1000 Brickell Avenue, Suite 715, PMB 1934, Miami, Florida 33131, the business entity operating this website and service (referred to as "the Company," "we," "us" or "our" in this policy).
- Personal Data means any information that identifies or can be used to identify an individual.
- Service refers to the websites, advertisements, giveaway pages, applications and communication tools operated by the Company.
- Device means any device that can access the Service, such as a computer, cellphone or tablet.
-
Information we collect
We collect the information you give us directly and a small amount of technical information from your Device.
- Name
- Email address
- Phone number
- Appointment preferences
- Basic location (city, state)
- Information submitted through forms, the giveaway entry form or the chat widget
- For giveaway entrants, the referral code assigned to you and the referral code of the person who sent you, so referral tickets can be credited
- Technical information collected automatically by our website and advertising tools, such as IP address, browser and device type, pages viewed, form submissions and cookie or pixel identifiers
-
How we use your information
- To administer the giveaway, credit referral tickets, draw the winners, notify winners by phone (with email as a backup), and deliver prizes
- To communicate about appointments and to send confirmations, reminders and updates
- To respond to inquiries
- To share offers, promotions and educational content from Erio
- To improve website performance and our services
- To comply with legal or communication obligations
-
Mobile communication policy
By submitting your mobile number, you consent to receive text messages from Erio regarding appointments, reminders, updates, customer feedback, promotions, giveaway notifications and support. Your contact information will never be sold or shared for unrelated marketing. Text messaging opt-in data and consent will not be shared with third parties for marketing or promotional purposes, except with SMS providers solely to deliver messages.
- Unsubscribe: reply STOP to (786) 788-0486 at any time.
- Support: reply HELP to (786) 788-0486 or contact us at support@erio.ai.
- Message frequency may vary.
- Message and data rates: standard carrier fees may apply.
-
Email communication consent
By providing your email address, you consent to receive appointment reminders, customer feedback requests, giveaway notifications, updates, newsletters and promotional content from Erio. You may unsubscribe at any time using the link in any email or by contacting us.
-
Marketing consent
By submitting forms, signing up, entering a giveaway, or engaging with our online tools, you consent to receiving relevant messages from Erio by phone, text message and email. You may unsubscribe at any time. Consent to marketing messages is not a condition of purchasing any goods or services from Erio. Giveaway entrants will still receive the contact needed to run the giveaway, such as the phone call that notifies a winner.
-
How we share information
We do not sell your Personal Data. We share it with service providers that help us operate the Service, such as our customer relationship, email and SMS delivery platforms, only so they can perform those services for us, and with advertising partners as described in the next section. We may also disclose information when required by law or to protect our rights.
-
Cookies, pixels and advertising
Our websites use cookies and similar technologies, including the Meta Pixel. These collect information about your device and how you use our pages, such as pages viewed, buttons clicked, form submissions and your IP address, and share it with Meta Platforms, Inc. so we can measure our advertising and show relevant ads on Facebook and Instagram. Meta uses this information under its own privacy policy. You can limit this through your browser settings and your Facebook and Instagram ad preferences.
-
Security of your information
We take commercially reasonable measures to protect your Personal Data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
-
Your choices
You can opt out of text messages by replying STOP, opt out of emails using the unsubscribe link, and ask us to update or delete your information by contacting us at the address below. Opting out of marketing does not affect contact we need to make about a giveaway you entered, such as the phone call that notifies a winner.
-
Changes to this policy
We may update this Privacy Policy periodically. Continued use of our website or Service after an update constitutes acceptance of the updated policy.
-
Contact us
For questions about this Privacy Policy, contact Erio LLC at support@erio.ai, (786) 788-0486, or 1000 Brickell Avenue, Suite 715, PMB 1934, Miami, Florida 33131.